← Index Case Study /02 — Slot Tournament
/02 — Princess Cruises · 2024

Onboard slot
tournament landing page.

Role
Senior UX/UI Designer
Company
Princess Cruise Lines, Ltd
Length
24 weeks
Surfaces
Web · responsive
Stakeholders
CRM Database Automation Director · Campaign Operations & Channel Marketing Manager · Marketing Specialist · Product Owner · Business Analyst
§ 01 — Problem

A gamified tournament
without a place to live.

The problem

Gamified slot tournament experience. The concept involved users sailing on specific cruises to qualify for tournament entry and boost their potential winnings.

However, the existing digital ecosystem lacked the space where players could track their progress, understand the rules, and access cruise-specific tournament details.

§ 02 — Context

Sailings earn stars,
stars unlock prize potential.

The context

Sailing on certain cruises would earn the player a star. The more stars, the higher their prize potential. To support this initiative, the company needed a dedicated webpage that served multiple functions.

The page had to educate users on how the tournament works and how to earn stars, display real-time status updates on each player's progress, provide cruise-specific details (ship name, itinerary, sailing dates), and create a seamless, engaging experience that matched the energy of the tournament itself.

F. 01 — Hero composition · Tournament landing page Princess Cruises · 2024
Slot Tournament landing page hero — tournament overview and player status
The page had to do four jobs at once — educate, track, inform, and energize — without overwhelming the player or fragmenting the experience.
§ 03 — Process

From concept to conversion surface.

P. 01
Discovery
Mapped the existing tournament communication landscape — emails, in-cabin signage, and onboard PA announcements — to understand where guests learned about the tournament and where the breakdown happened in the digital flow.
P. 02
Design
User journey mapping with four core jobs — educate, track, inform, energize. Wireframes prioritized real-time status as the hero element while keeping rules and ship details accessible in supporting layers.
P. 03
Leadership approval
Aligned with marketing, CRM, and analytics on success metrics — booking lift on tournament-eligible sailings being the primary signal — and refined visuals through multiple review cycles.
P. 04
Handoff & QA
Engineering partnership across web build, with particular care on real-time status integrations. Post-launch iteration based on conversion data and qualitative player feedback.
§ 04 — Design walkthrough

The shipped page, section by section.

F. 02 — Tournament details · Rules and mechanics Educate & inform
Tournament details section — rules, mechanics, and entry requirements
F. 03 — Player progress · Eligible sailings Track & convert
Player progress tracking and eligible sailing details
F. 04 — Support & resources · FAQ Clarity & trust
Player support resources and FAQ section
§ 05 — Progress Indicator

Progress, made legible.

The component

The component displays how many stars a player has earned so far, how close they are to unlocking the next prize tier, and encourages continued play by highlighting upcoming rewards. Built with modularity in mind, it supports dynamic updates, allowing levels to be adjusted without a redesign.

Benefits — boosts engagement and reinforces a sense of achievement and momentum. Its scalable design ensures that as tournament structures evolve, the component can adapt seamlessly without compromising usability or visual consistency.

Progress IndicatorMobile
Progress indicator — mobile layout showing stars earned and next prize tier
Progress IndicatorDesktop
Progress indicator — desktop layout showing stars earned and next prize tier
§ 06 — Early exploration

Designing for an undefined end.

Exploration

The user experience and the business rules of the tournament were developed in parallel. The number of levels and the stars required to reach each one were still being redefined while the UI was in its exploration phase.

Design focused on flexibility — accommodating anything from a fixed maximum level to an undefined end.

Early exploration of the progress UI alongside evolving business rules
§ 07 — Last minute updates

Two levels, then three.

Adapting fast

The final business definition was two levels, which let us land on a clean component. After designs were already thoroughly documented and handed to developers, it changed to three.

Another significant update was the rule that players could qualify even with zero stars. We managed to quickly come up with solutions in a very short period of time.

Late-stage updates: three levels and a zero-star qualification rule
§ 08 — Constellation exploration

A constellation, built to scale.

Exploration

To display current progress and set the expectation of how many stars it takes to reach the maximum level, an exploration of constellation shapes was made. We started from an MVP version of simple zigzags; even before knowing how developers would incorporate the illustration into the page, we were considering versions that could minimize developer effort.

The explored shapes relate to casinos and cruising. Scalability was a core concept while constructing the constellation — if the tournament changes the number of stars, it should be easy to update by simply adding stars to the dashed lines.

ConstellationZig-zag MVP
Constellation exploration — simple zig-zag MVP shape
ConstellationFigurative
Constellation exploration — figurative shape related to casinos and cruising
§ 09 — Logo treatment

The sea witch, in stars.

Collaboration

After exploring the constellation shape, we settled on the company's iconic sea witch — already charged with mythologic connotation, a common motif in casino imagery.

We had several conversations with the marketing department to align on the best treatment for the constellation. On one hand we needed to clearly differentiate completed from pending progress; on the other we needed to avoid the logo looking too dull. The final graphic is the result of an iterative, collaborative process.

Logo treatment — the sea witch rendered as a star constellation
§ 10 — Impact

Revenue and bookings,
both moved.

$5.2M
Revenue generated
in first year
9%
Casino bookings
(3-month trend)
1.04%
Funnel conversion
(3-month trend)
What this means

The Slot Tournament landing page contributed to a 9% increase in casino-related bookings on a 3-month trend, driven by players seeking to maximize their tournament standing through eligible sailings.

The page achieved $5.2 million in revenue during its first year on market — a clear validation that giving the tournament a dedicated digital home turned scattered awareness into measurable conversion.

§ 11 — Lessons & next steps

What I'd carry forward.

Looking back

Treating the page as a "single surface, four jobs" exercise rather than a marketing landing page kept the design honest. Players came with intent — the page just needed to honor it without fanfare.

The real-time status component was the highest-leverage piece of the page. I'd push for that as the anchor in any future tournament or loyalty product.